Salon Policies

New Client Information

• We do not service aggressive pets.
• Appointments are required — no walk-ins allowed.
• First-time clients must provide credit card details.
• Proof of rabies vaccination is required on first visit.
• Late cancellations or no-shows may incur a $50 fee.

Safety & Care

Every pet is handled with care in a clean, safe, and controlled environment. We ensure comfort before, during, and after grooming.

• Pets are kept in clean, dry kennels.
• Pickup required within 30 minutes of notification.
• $1 per minute applies for late pickups.
• We prioritize stress-free grooming for every animal.

Appointments & Timing

• Please arrive on time — 20+ minutes late may be rescheduled.
• No-show clients will not be rebooked.
• Grooming time: typically 2–3 hours depending on pet size.
• Last appointment slots: 2:30 PM – 3:30 PM.
• 24–48 hours notice required for cancellations.
• Weather conditions may affect scheduling.

Grooming Policy

• Severe matting will be clipped for safety reasons.
• We do not offer hand stripping services.
• Owners are not permitted to stay during grooming.
• Breed restrictions may apply.
• Senior pets (13+) may require additional care fees.

Feline Clients

• We are not accepting new cat clients at this time.
• Cats must arrive in a secure carrier.
• Aggressive feline behavior cannot be accommodated.

Payments & Terms

• We accept cash, credit cards, and digital payments.
• Contactless payment options available.
• All services are final — no refunds.
• Terms and conditions apply to all bookings.